The 7 Best Salesforce Open CTI Alternatives as Open CTI Retires Salesforce has officially put a deadline on one of its longest standing telephony integration technologies. Open CTI is now in maintenance mode and will reach end of life on February 28, 2028, after which existing Open CTI implementations will no longer function. Salesforce is already directing customers toward Salesforce Voice and its newer telephony architecture. Salesforce’s Open CTI retirement announcement makes this much more than a future product roadmap […]
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